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Customer Service

STUDEX CUSTOMER SERVICE

800.478.8339 or contact us by email at sales@studex.com

Our Studex partners are of utmost importance to us.
 
We provide worldwide:
 
- Personalized training
- Sales and logistics services
- A wide variety of point-of-sales materials, such as ear piercing stations,
  counter-top and window displays, posters in various sizes, window decorations,
  brochures, gift certificates, gift boxes for kids, giveaways or seasonal offers.
- First-class marketing
 

PLACING AN ORDER

Ordering through our online store, via email (sales@studex.com) or
fax (310.851.9400) is simple, easy, and fast.
 
Studex also furnishes all necessary documentation,
ranging from release forms to after piercing care instructions,
for you to provide quality service to your customers.
 

SUPPORTING OUR PARTNERS

We channel all incoming leads and refer them directly to our local partners.
We publish customer testimonials on our website which often include the Studex partner's business name.
 

LIFETIME WARRANTY

We are the only manufacturer to offer a lifetime warranty for our ear piercing systems.
 

CONTACT INFORMATION

Contact us if you have any inquires and we will be happy to help with the highest level of care & support.
 

SHIPPING POLICY

Our minimum order is $50, not including shipping charges
FREE UPS ground shipping on orders of $250 or more otherwise F.O.B. Los Angeles
All orders ship UPS ground unless you request otherwise. 
Extra charges could apply
Most orders are shipped the same day if order is received by 12:30 pm EST

 

PAYMENT POLICY

All major credit cards accepted 
Payment on delivery (additional charge)
Net 30 days on approval of credit
 

RETURN POLICY

Items that are returned within 30 days of receipt:
If for any reason you are not 100% satisfied with your purchase,
you may return any unused merchandise that is its original condition and packaging for a refund, credit or exchange. 
Items that are returned after 30 days of receipt:
After 30 days all returns will be subject to a 25% restocking charge
 

PRODUCT REGISTRATION

All ear piercing instruments have a warranty.
 
The warranty card is located in the operators’ manual.
 
Please return, via mail, as soon as possible.
 
Studex
512 W. Rosecrans Avenue,
Gardena, CA 90248-1514
U.S.A.